At 25ph.com, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly how we collect, use, store, and protect your personal information.
Last Updated: May 2026
25ph.com fully complies with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, ensuring your data is handled lawfully and transparently.
All sensitive personal information stored by 25ph.com is protected using industry-standard encryption protocols. Your financial and identity data is never stored in plain text.
25ph.com does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve our services.
We collect only the personal information that is strictly necessary to provide our services, verify your identity, process payments, and comply with regulatory obligations.
As a data subject under Philippine law, you have the right to access, correct, delete, and object to the processing of your personal data held by 25ph.com at any time.
In the unlikely event of a data breach affecting your personal information, 25ph.com will notify affected users and the National Privacy Commission (NPC) within the timeframes required by law.
1.1 This Privacy Policy applies to all personal information collected by 25ph.com through its website, mobile platform, customer support channels, and any other services operated under the 25ph.com brand.
1.2 This Policy applies to all registered players, prospective players who have initiated but not completed registration, and visitors who interact with the 25ph.com platform without registering.
1.3 This Policy does not apply to third-party websites, payment processors, or service providers that may be linked to or integrated with 25ph.com. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.
1.4 By using 25ph.com, you acknowledge that you are at least twenty-one (21) years of age, as required under Philippine gaming regulations, and that you consent to the data practices described in this Policy.
2.1 25ph.com collects the following categories of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, home address (city/province) | Account communication, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service optimization |
| Usage Data | Games played, bet amounts, session duration, login timestamps | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
2.2 We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by law.
3.1 Direct Collection: We collect information directly from you when you register an account on 25ph.com, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
3.2 Automated Collection: When you access 25ph.com, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This data helps us maintain platform security and improve user experience.
3.3 Third-Party Sources: We may receive information about you from third-party identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and publicly available sources, where permitted by law and necessary for our legitimate business purposes.
3.4 Referral Data: If you arrive at 25ph.com through a referral link or affiliate program, we may collect information about the referral source to administer the program and credit referral bonuses appropriately.
4.1 25ph.com processes your personal information for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
6.1 25ph.com retains your personal information for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.
6.2 In accordance with PAGCOR requirements and the Anti-Money Laundering Act, transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.
6.3 Customer support communications are retained for a period of three (3) years to facilitate dispute resolution and service improvement.
6.4 Technical and usage data collected through cookies and log files is retained for a maximum of twenty-four (24) months, after which it is anonymized or deleted.
6.5 Upon expiry of the applicable retention period, personal information is securely deleted or anonymized in accordance with our data disposal procedures.
7.1 25ph.com implements appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
7.2 While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents that may arise.
7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 25ph.com will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.
9.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by 25ph.com:
10.1 25ph.com is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of twenty-one (21). The minimum age to register and use 25ph.com is 21 years, in accordance with Philippine gaming regulations.
10.2 If we become aware that personal information has been collected from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. Any funds deposited by an underage user will be returned to the payment source after verification.
10.3 We encourage parents and guardians to monitor the online activities of minors in their care and to use parental control tools to prevent access to gambling platforms. If you believe a minor has registered on 25ph.com, please contact our support team immediately.
11.1 25ph.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
11.2 Material changes to this Policy will be communicated to registered players via email or through a prominent notice on the 25ph.com platform at least seven (7) days before the changes take effect.
11.3 Your continued use of 25ph.com after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 25ph.com, please contact our designated Data Protection Officer (DPO):
For additional information about your rights under Philippine data protection law, you may also contact the National Privacy Commission (NPC) directly. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
For related platform policies, please review our Terms & Conditions and our Responsible Gaming page.
Your data is safe with us. Now that you know how 25ph.com protects your privacy, explore our full range of casino games — slots, live dealer, bingo, and more. Must be 21 years or older to play.