Privacy Policy

1. Scope and Application

1.1 This Privacy Policy applies to all personal information collected by 25ph.com through its website, mobile platform, customer support channels, and any other services operated under the 25ph.com brand.

1.2 This Policy applies to all registered players, prospective players who have initiated but not completed registration, and visitors who interact with the 25ph.com platform without registering.

1.3 This Policy does not apply to third-party websites, payment processors, or service providers that may be linked to or integrated with 25ph.com. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

1.4 By using 25ph.com, you acknowledge that you are at least twenty-one (21) years of age, as required under Philippine gaming regulations, and that you consent to the data practices described in this Policy.

2. Information We Collect

2.1 25ph.com collects the following categories of personal information:

2.2 We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by law.

3. How We Collect Your Information

3.1 Direct Collection: We collect information directly from you when you register an account on 25ph.com, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.

3.2 Automated Collection: When you access 25ph.com, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This data helps us maintain platform security and improve user experience.

3.3 Third-Party Sources: We may receive information about you from third-party identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and publicly available sources, where permitted by law and necessary for our legitimate business purposes.

3.4 Referral Data: If you arrive at 25ph.com through a referral link or affiliate program, we may collect information about the referral source to administer the program and credit referral bonuses appropriately.

4. Purpose and Legal Basis for Processing

4.1 25ph.com processes your personal information for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account Management: To create, maintain, and administer your 25ph.com account, including identity verification and KYC compliance. (Legal basis: contractual necessity)
• Payment Processing: To process deposits, withdrawals, and refunds through supported Philippine payment channels. (Legal basis: contractual necessity)
• Regulatory Compliance: To comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws. (Legal basis: legal obligation)
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access to the platform. (Legal basis: legitimate interest)
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools. (Legal basis: legitimate interest and legal obligation)
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance. (Legal basis: contractual necessity)
• Marketing and Promotions: To send you information about bonuses, promotions, and new games on 25ph.com, where you have provided consent. (Legal basis: consent — you may withdraw consent at any time)
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and content of 25ph.com. (Legal basis: legitimate interest)

5. Sharing and Disclosure of Information

5.1 25ph.com does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating 25ph.com, including payment processors, identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Regulatory Authorities: We may disclose your information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government authorities where required by law or in response to a valid legal request.
• Fraud Prevention: We may share information with fraud prevention agencies and other online gaming operators where necessary to detect and prevent fraudulent activity, money laundering, or other illegal conduct.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With Your Consent: We may share your information with third parties where you have given explicit consent for us to do so.

5.2 All third parties with whom we share personal information are required to maintain appropriate technical and organizational security measures and to use the data only for the specified purpose.

6. Data Retention

6.1 25ph.com retains your personal information for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.

6.2 In accordance with PAGCOR requirements and the Anti-Money Laundering Act, transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.

6.3 Customer support communications are retained for a period of three (3) years to facilitate dispute resolution and service improvement.

6.4 Technical and usage data collected through cookies and log files is retained for a maximum of twenty-four (24) months, after which it is anonymized or deleted.

6.5 Upon expiry of the applicable retention period, personal information is securely deleted or anonymized in accordance with our data disposal procedures.

7. Data Security Measures

7.1 25ph.com implements appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 25ph.com platform.
• AES-256 encryption for sensitive personal and financial data stored on our servers.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their job function.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security professionals.
• Two-factor authentication (2FA) options available to all registered 25ph.com players to protect account access.
• Secure, geographically redundant data centers with physical access controls and 24/7 monitoring.

7.2 While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents that may arise.

7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 25ph.com will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.

8. Cookies and Tracking Technologies

8.1 25ph.com uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in to your 25ph.com account and security cookies that help detect fraudulent activity. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use 25ph.com, including which pages are visited most frequently and how long players spend on each section. This data helps us improve the platform.
• Preference Cookies: Used to remember your settings and preferences, such as language selection and display options, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only placed with your consent.

8.2 You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the 25ph.com platform, including your ability to log in and access your account.

8.3 We do not use cookies to collect sensitive personal information or to track your activity on third-party websites outside of the 25ph.com platform.

9. Your Rights as a Data Subject

9.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by 25ph.com:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed by 25ph.com, as described in this Policy.
• Right to Access: You have the right to request a copy of the personal information we hold about you, including information about how it has been used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may update basic account information directly through your 25ph.com account settings.
• Right to Erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data privacy rights have been violated.

10. Children's Privacy

10.1 25ph.com is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of twenty-one (21). The minimum age to register and use 25ph.com is 21 years, in accordance with Philippine gaming regulations.

10.2 If we become aware that personal information has been collected from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. Any funds deposited by an underage user will be returned to the payment source after verification.

10.3 We encourage parents and guardians to monitor the online activities of minors in their care and to use parental control tools to prevent access to gambling platforms. If you believe a minor has registered on 25ph.com, please contact our support team immediately.

11. Changes to This Policy

11.1 25ph.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

11.2 Material changes to this Policy will be communicated to registered players via email or through a prominent notice on the 25ph.com platform at least seven (7) days before the changes take effect.

11.3 Your continued use of 25ph.com after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your information.

12. Contact the Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 25ph.com, please contact our designated Data Protection Officer (DPO):

For additional information about your rights under Philippine data protection law, you may also contact the National Privacy Commission (NPC) directly. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.

For related platform policies, please review our Terms & Conditions and our Responsible Gaming page.